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Review 9/7/2007
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Please shop around and do not sign anything from this store! Do not come here if you are a first-time shopper or you will be duped.
I was looking for flooring last month and was assisted by Hayan Tumhi. He advised I had to place a $400 deposit to secure laminate flooring at a "sale price" of $5.99 a square foot. Being naive, I did. He wrote an estimate slip (later I found to be an invoice) with no description for labor, amount of materials, etc. Never let any company write an invoice with nothing on it. He also picked out some tile for me. He didn't even ask for my preferences, just picked out things on my behalf. This is a little controlling and not a good customer experience.
I called a day later to advise I'd like to cancel. He called back a couple of other times to offer me breaks hundreds of dollars off. Nothing in writing. He told me to wait until the estimate before I made up my mind. I had asked if I decided to cancel after the estimate that it was ok. He begrudgingly said yes. The estimate came out to be over $1,000 the initial quote. I asked to get a refund of the deposit (nothing was ordered) and cancel the order. Hayan was acting like a jerk and said no. That he "doesn't work for nothing" even though the estimate is typically free and the cost of doing business. I ended up settling this instead of filing a true complaint as I had other things on my plate. Also, you can get a cheaper deal from a number of companies. Installation can easily be $2.00 a square foot, not $3.00 as they will try to convince you.
Since then, I've had much more positive experiences with other companies and got my flooring installed for over $1,000 less with another company who did a superb job and was pressure-free.
Please learn from my mistake. Do not put down any deposit on any materials! Legally, you are not obligated. Do not sign anything that states deposit non-refundable. Do not sign anything that does not have full details of the project. Likewise, do not trust an establishment who will not do this for you. They claim to pride themselves on better service and referrals but with how they treated me, you would think they were out of their minds!
Shame on Floor Expo and Design.
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