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Review 12/3/2007
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I have had nothing but problems with this company. I ordered an item on 11/04/07, they say allow 3 weeks for receiving any product from them. I waited 25 days hadn't heard anything so I called, Found out then that the item was now on back order(I had called proir to ordering to make sure that the item was in stock and was told that it was). Was told on 11/28 that the item would be shipped out on 12/05, then received a comment that they post on the website where you can leave comments that the item would not be ship until 12/21. So I called their 1-866# to check if that was right. They told me that they showed that it showed 12/12. So thought that they might have just turned the numbers around so tired to repost to ask, won't let me, it say that you already posted that comment. Called back the 866#, talk to a supervisor she told me that they were not going to get the item back in stock at all. I told her what the comment that they left me and she said that they would know more cause it came from the corporate office. She gave me the phone # for corporate and told me to call them. Called, got a message that says leave your name, order # and a detail message and that someone would call back (most times within 24 hours but could be 2 days) then when it came time to leave the message its says mailbox full. This has happened each time that I have tried to call.
You can not get an honest answer out of anyone. Their customer service people are not very freindly and can be very rude and not well informed of what going on. But I will say that the supervisor that I spoke with was great, she tried to help and kept saying that she was very sorry, but didn't know what to say to help me out.
Still don't know if I will ever receive the item that I order. I can't speak to anyone to find out.
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