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Terrible service
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Jose Carlos installed a new sprinkler timer box on my property and gave me a conditional 60 day warranty. The condition was that we do not open the box for the 60 days. After a week the sprinklers had not gone off once, so I called Jose, when he opened
the box, he immediately accused me of opening the box and not only that, but of moving some random wire. 1. Why would I open the box, which would void my warranty, 2. why would I move a random wire, which I don't even know why it does?. He wouldn't listen
to my denials that the box had never been opened since he locked it and he argued with me loudly, and basically called me a liar. Then he said my warranty was voided, but he would give me a 30 day warranty. Even though I argued that the box had never been
touched he walked away from me got in his truck and drove away. Talk about customer service. He had to come back a few days later because the sprinklers went off at 8.30am although they were set for 7am and ran all day. He said my water pressure was too high.
He reset the timer for 7am and to go off on Mon Wed and Fri The sprinklers went off on Tue but not on Wed, so I called him again. Once again he blamed me for opening the box and moving the wire. THIS NEVER HAPPENED!!!. He is coming out again, but I do not
appreciate him blaming me for his mistake of installing the box incorrectly. I will never use his service again, for anything, and I would not recommend his service to anyone. I am not a liar. I just want my sprinklers to run properly.
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